December 6, 2016

Flying Chickens and Exceptional Service


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When I was three my mother was diagnosed with a serious condition that caused the doctor to pronounce that she had six months to live.  Well they did not tell her which six months and she is still alive.  She said that she prayed to God and asked Him to spare her life so that she could teach her children how to survive.  She also did not want to farm us out to relatives.  Fast forward to age 14, when she began to teach us about business.  

She always emphasized exceptional customer service.  Her mantra – “the customer is always right” still comes to mind to this day.   Some funny anecdotes also come to mind : One day a lady came to house to purchase a chicken.  All the chickens were pre-weighed and labeled by Mommy.  The lady insisted that the 3.5 pound chicken she received was not labeled correctly and that the chicken was underweight. This, even when we weighed the chicken in her presence.  As we were taught never to quarrel with the customer, we told her to select the chicken that she thought was the correct weight and she selected a 4-pound chicken.  We were well aware that we could explain to our mother without any repercussion and we told her to take it – this she did and left.  Well God does not sleep.  We stood on the veranda watching her depart and she was laughing out loud as she swung the bag to and fro.  As soon as she crossed the street, the bag tore, the chicken flew out the bag into the red dirt where a dog promptly snatched it up and ran away.

I come across sites from time to time littered with affiliate links and annoying pop-ups.  As a result, I have tried to keep my site as clean as possible and only have right now – 3 affiliate connections – My Amazon Store, iPage and LayersWP.

In this post, I would like to talk about my experience with iPage.

I originally started out with another popular domain host, and then one day I needed help.  They promptly auto responded telling me that in about 72 hours someone would contact me.  Well that just would not do!  A friend told me about iPage and I signed up.  Three years later to yet to be disappointed in their service.  I remember when I was doing my book launch  THE RIGHT KIND OF INTIMACY and I wanted to do email signups from my computer instead of using a physical guest book.  Somehow I managed to mess up the website for my publishing house, The Publisher’s Notebook Ltd.  Up until 2:00 am on the day of the launch, they were trying to sort out the mess that I made.  As the day progressed, I was unable to get any results, I decided to call it quits.  Their instruction? “Sylvia – you go get ready for your book launch and we will have your site ready in time.”  Half hour later – I received a phone call – the site is up and running.

Tweet: @iPage This is exceptional customer service and I applaud them. I was so impressed that I became an affiliate.

This is exceptional customer service and I applaud them.  I was so impressed that I decided to become an affiliate.  To be fair, I have seen reports that talk about negative experiences especially with affiliate payments.  I cannot say that has been the case with me.  I am always paid on time and even one dispute was settled immediately and amicably through appropriate communication channels that were provided.  Although the result was not in my favor, I did not come away with any feeling of being cheated.  I unhesitatingly recommend this company for its quality service and reasonable rates.

Sylvia M Dallas

Poet, Author, Photographer and Teacher of the Word and CEO and Director of Creator Services at The Publisher's Notebook Limited based in Jamaica. She is married to Rohan Dallas, is a proud grandmother, loves coffee (Jamaican, of course), loves great tasting and healthy food, love to cook and is an unabashed follower of Jesus Christ.  Her books AND THE PRISONERS HEARD THEM, THE RIGHT KIND OF INTIMACY and THE BED DEFILED are available on Amazon.

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